Complaints Policy
Last Reviewed Sep, 2024
Complaints Policy
At T Dot UK Limited, providing an exceptional customer experience is our
top priority. If you would like to express your dissatisfaction with any
of our services, please follow our complaints procedure below. If you have
a complaint about your lender, please get in touch with that lender
directly.
How to file a complaint
Please provide a detailed description of your complaint along with your
contact information to our Compliance department at:
[email protected]
You may also direct your complaint to us by post or by telephone:
T Dot UK Limited
c/o Compliance Department
Suite A, Floor 2
Avalon,
26-32 Oxford Road,
Bournemouth
BH8 8EZ
Telephone: 0120 212 2280
Response time
Upon receipt of your complaint, we will do our best to resolve it by the
end of the next business day.
If we’re unable to do this, we will send you a prompt written
acknowledgment of your complaint within two (2) working days and advise
you who is handling it. In addition, we will provide you with a copy of
our complaints handling procedure.
The complaint process might require an internal or external investigation,
which may result in a longer resolution time. If we need to investigate
your complaint further to respond fully, we will tell you and keep you
regularly updated. Please note that complicated complaints might prompt a
comprehensive investigation. We will send our final response as soon as
possible, but in any case, within a maximum of eight weeks of receiving
your complaint. We regret that not all complaints can be resolved to the
satisfaction of the customer.
Financial Ombudsman Service
If you are unhappy with our response to your complaint, you may contact
the Financial Ombudsman Service (FOS) for their consideration. The website
for the FOS is
http://www.financial-ombudsman.org.uk
Please contact the Financial Ombudsman Service within six (6) months of
receiving our final response.
Note: Please ensure that you are contacting the FOS
concerning the correct party. We are a brokerage service and not a lender.
We do not make credit decisions, issue loans, or engage in collection
activity. Don't hesitate to contact us if you have a question about the
identity of your lender.
Financial Conduct Authority
If you would like to make a complaint to our regulatory body, please use
the details below:
0800 111 6768 (freephone) or
0300 500 8082.
Rates from 12.9% APR to 1721% APR. The minimum Loan Term is 3 months. The maximum Loan Term is 36 months.
Representative Example: £1,000 borrowed for 18 months. Repayment of 17 Months at £87.22 and final repayment of £87.70 The total amount repayable is £1570.44. Interest amounts to £570.44, an annual interest rate of 59.97% (fixed) Representative APR: 79.5% (variable)
